The Government of Ireland has announced a third scheme to credit every domestic electricity customers’ account with €450 during 2023 and into 2024, due to the inflated wholesale costs of electricity.
This credits will be applied to eligible domestic Pay As You Go (PAYG) and bill pay electricity Meter Point Reference Numbers (MPRNs) on supply with Pinergy.
The Credits will be applied as per the rules of the Scheme;
- First payments have been made.
- Second payments have been made.
- Third payment will be made by 15th March 2024.
Customers do not need to take any action. Each credit will be €150 (incld VAT).
Pinergy is administering this scheme to our customers’ MPRNs who qualify on behalf of the Government of Ireland and Commission for Regulation of Utilities.
- For some Pinergy Classic customers you may need to activate the Government credit when you next make a top-up payment of at least €10. It may take up to 3 top ups to claim the full €150 credit.
- Customers on bill pay will see the credit on their invoices.
Further information on the Scheme is also available from ESB Networks and Commission for Regulation of Utilities.
Be wary of fraud
We’re aware of fake text messages in relation to upcoming Government Electricity Credits. Don’t click on any suspicious links regarding the Government Electricity Credits scheme.
Please note the following changes for payments this winter.
Submeter Scheme
If you have an account number with an electricity supplier, but there is not a unique MPRN for your account, you may have a sub-meter account. This may occur when an existing dwelling has been divided for the purposes of accommodating additional people (e.g. an apartment block), and an independent meter has been provided for this accommodation, with the sub-meter still connected to the main MRPN.
To support these households, there is a separate scheme, called the Submeter Support Scheme, being operated directly between electricity suppliers and the Government to provide these accounts with electricity credits. Domestic Customers with a sub-metered account should contact their electricity supplier directly if they have queries about receiving electricity credits.
Low Usage homes are excluded from the Scheme
A low usage electricity account is one which has not met the minimum consumption threshold of 150kWh in each period of three months in the four consecutive periods between 1 July 2022 and ending on 30 June 2023. If you are a vunerable customer and have a low usage home please contact us.
The Department of the Environment, Climate, and Communications and the CRU issued clarification in late January 2024 to state that the goal of the scheme was not to exclude households who are residing in their primary residence.
Where a customer confirms that the excluded MPRN is in fact their primary residence, their supplier may now issue the Credits to that customer.
Please get in touch if you are in your primary residence and you didn’t recieve your credits.
Stay in touch
If you have had any issues in recieving your credits, please let us know by calling us on 0818 363 749 or email customerservices@pinergy.ie
