Help & Support

Knowing how much electricity you use is a really good first step on the journey to energy efficiency. Talk to us about installing meters in your business premises to better measure, visualise and change how you use energy. Not just electricity, but also Gas, Water and other utilities.

A really good quick step is to check your lighting. Are you using LED lighting? We supply and install energy-efficient Lighting As A Service solutions — a like for like lighting upgrade with no upfront cost. Your payments are typically matched by the savings generated through the move to LED lighting.

The benefits are numerous:

• With more precise energy monitoring, you can reduce your energy bills without making any infrastructural changes. It’s not uncommon for our customers to cut energy bills by 10-15% by becoming aware of where energy is being used (and over-used) and implementing small behavioural changes and good habits.
• You will be charged more fairly: Pinergy meters give you access to the information, to the nearest half-hour. Other companies access your energy use and base their bill on an estimate.
• With more awareness and less energy consumption, your business’s carbon footprint will be reduced.

Yes. New business customers will get a smart meter installed. Depending on your business, installation usually takes less than an hour, and we will try to minimise any disruption to your normal business.

Once installed, you will also have access to up to the minute information online via our Pinergy One online portal. This will provide you with clear and easy-to-access information.

We supply and install future-proofed commercial EV chargers at your premises. We can separate and divert your employee’s home EV charging use to work — making a comprehensive, green, and efficient replacement for fuel cards.

We offer tailored EV tariffs that separate charging from general use. Individual personal charging cards for your tenants. Bills based on kWh separated per energy user— so that everyone is on the same page.

Destination Charging is generally a place where a driver can spend three or more hours. This includes hotels, B&Bs, guesthouses, restaurants & golf courses where people will spend a number of hours and would like to get their EV charged while they are in the venue.

Many businesses are unaware of how much energy they are using, and thus, how much they should be spending. This is usually because most energy providers give their customer an estimate. With a greater awareness of energy use, businesses are better equipped to cut those bills.

A Pinergy business customer will be more aware of:

• Power use outside of business hours
• Unexpected peak times in power use
• A breakdown of energy consumption broken down by premises
• Instant access and understanding of energy costs with an easy to use app, as
  opposed to waiting for a bill or contacting customer service
• Wasteful practices that can be addressed immediately, reducing energy costs without changing one device or reducing any productivity. Many businesses are unaware of how much energy they are using, and thus, how much they should be spending.

Generate your own electricity on-site with a robust, long lasting, clean energy microgeneration system. We evaluate the energy potential at your site, then design, plan and oversee installation of your cutting-edge Solar Photovoltaic technology.

Reduce your reliance on fossil fuels by optimising your heating technology. We work with leading specialists in Heat Pumps and Combined Heat and Power to give you better efficiency and a reduced carbon footprint through renewable heat.

If you are moving out of your current business premises, make sure you to follow these steps

Get in touch with our Business Support team on 0818 363 749 and we can help your move from an energy perspective. Remember to have the following information to make the move smoothly.

• Moving date
• Meter reading on moving day
• Name of new owner or tenant of the premises
• Your new business address

We can then make sure your billing is correct and up to date.

On the day you are moving in please get in touch with your relationship manager or Business Support team on 0818 363 749 and we’ll help you make the move to your new premises.

We will need the following;

• The Meter Point Reference Number (MPRN) for your new premises. This will be available on the existing electricity bills or from the previous tenant or landlord of the building. You can also contact ESB Networks if the MPRN is not readily available.
• We will also require a reading of the Electricity Meter in your new premises.

We will take you through the process of setting up a new Electricity Account with us and make sure you are on the best plan for your business.

Pinergy Lifestyle is our smart energy product which allows our customers to select an energy plan that suits their lifestyle best. With Lifestyle we offer different smart plans which give discounts at specific times of the day so that consumers can select a plan that gives them value when they use energy most.

A Smart Energy Plan uses one of the new ESB Networks smart meters which are being installed across the country to give customers time of use tariffs that are much more specific to when you use your energy. Smart meters provide energy data every 30 minutes, this up-to-date energy data allows you to identify the true costs of appliances, or leaving a light switched on. Better understanding means more ways to improve energy use.

Currently we have three Lifestyle plans:

• Family Time – gives a 40% discount off our standard tariffs between 7pm and Midnight every day, when many families use most of their electricity.
• Work from Home Time – gives a 30% discount off our standard rates during your working week (9am to 5pm Monday – Friday).
• Night Time – gives an attractive kWh discounted tariff between 2am and 5am – so you can charge while you sleep!

Current Tariffs

Please ensure that you only purchase credit via the Pinergy Smart App or a Payzone Approved outlet.

The home screen of your Pinergy Smart App shows your balance at a glance. It is the quickest and simplest way to view to your balance daily.

To ensure you account is always in credit, download the Pinergy Smart App and set up the automatic top up to ensure that your credit does not run out. In the unlikely event that you run out of credit, including all Emergency and Friendly Credit you may lose power in your home.

Acknowledging alerts

• Emergency Credit alerts when Emergency Credit is low or zero, you must top-up your account and follow the alert message instructions.
• Supply restoration alert when the unit is plugged in: To reconnect press ‘0’ (zero) to turn the unit on. Then press ‘A’ to accept and ‘B’ to confirm.
• Supply restoration alert when the unit is on battery power: to reconnect your supply, follow the instructions on the ‘Restore Supply’ alert screens and acknowledge with the appropriate button presses.

Note: You must repay the payment amount due to put your account above zero before supply restoration is permitted.

The home screen of your Pinergy Smart App will change colour like traffic lights

• GREEN = Good to go
• AMBER = Running Low
• RED = Top up now

Emergency Credit

If you are unable to top up immediately and you are low on credit you can avail of €10 Emergency Credit. To activate Emergency Credit press 7 on the keypad of your Smart Meter ‘EC Offer’ will appear in the display, press A to accept.

Don’t forget if you top up whilst in Emergency Credit you need to fully repay the Emergency Credit that you have used. Make sure you top up enough to bring your account into a credit balance of at least €2.

Friendly Credit

If your Emergency Credit runs out between 5pm – 9am on week days or 5pm Friday – 9am Monday, our Friendly Credit will be applied. We’ve got fixed public holidays covered too. To give you even more peace of mind, we guarantee your supply will not be turned off on the following key holiday dates:

• New Years Day (1 Jan)
• St Patrick’s Day (Mar 17)
• Christmas Eve (Dec 24)
• Christmas Day (Dec 25)
• St Stephens Day (Dec 26)
• New Year’s Eve (Dec 31)

If you have used your Emergency Credit and Friendly Credit, the next time you buy electricity you must pay these balances off. As each needs a minimum of €2 to work, you’ll need to factor this in too.

If you’re planning on moving home, just call us on 0818 363 749 and we’ll handle any outstanding credit queries with you.

If you run out of Emergency Credit and Friendly Credit you will need to make a top up payment to your account as soon as possible.

To restore power after making a payment, go to the Smart Meter close to your Fuse Board and press ‘0’ (zero), then press ‘A’ to confirm and finally press ‘B’ to connect.

If you have lost power due to an outage in your area or due to adverse weather conditions please contact ESB Networks on  1800 372 999

With Pinergy we are able to give you insights into how you are using energy in your home every 30 minutes, which means you can reduce your consumption and cost whilst taking control through our App. Unlike traditional Energy Suppliers who only provide you a bill every month or two, making it very hard to understand your typical consumption and costs.

If you would like to learn more about how we could help you to reduce your consumption and costs please visit our Is Pinergy More Expensive  page