Have a question about your PAYG Statement?

We have emailed you with a PDF attachment. This attachment is a statement to give you a clear view of the electricity usage and costs associated with your account for the past year.
You don’t need to take any action. This is for your information only. It’s part of our commitment to transparency and helping you understand your energy consumption so you can make informed choices.

Your statement helps you spot patterns in your usage so you can take small steps to reduce energy waste and costs.
For real-time insights and personalised tips, check your Pinergy App or visit our Energy-Saving Tips page.

The statement is attached as a password-protected PDF to keep your information secure.
To open it, you’ll need the last 5 digits of your Pinergy account number. You can find this number on your payment card or in the Pinergy Smart App, account section.

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No. If you’re a Pay As You Go customer, you’ve already paid for your electricity as you used it. This statement simply summarises your total usage and charges over the past year.

• Total electricity used
• The cost (including any standing charges or credits)
• A comparison with your previous year’s usage (if the information is available)
• Environmental information about your energy supply

Occasionally, ESB Networks may provide estimated readings if a meter reading wasn’t available at the time.
These are based on your typical usage patterns. Your Pinergy Smart App and meter ensure you always pay the correct amount for the electricity you use.

If you have a question or notice something unexpected, our Customer Services Team is here to help.
You can reach us on 0818 363 749 or customerservices@pinergy.ie.

Yes, you can obtain a statement for a previous year by contacting us at 0818 363 749 or customerservices@pinergy.ie.

We apologise for the inconvenience. If you believe you have received this statement in error, please contact us at 0818 363 749 or customerservices@pinergy.ie. We can update or remove your information from our database.

If you require a proof of address that includes your name, please contact us at 0818 363 749 or customerservices@pinergy.ie.