No, there is no changes to your payments processes and the system will be launched from Wednesday 24th April.

Once the new system goes live you will be provided with a new link to log in; you can access the platform by using your existing username (your email) but will need to create a new password.

All historical data will still be available in the old Smart Manager Portal.

There will be an integration period where Q1 invoices may arrive after March invoices. We will work with you during this period.

If we have installed a Pinergy meter at your premises that covers the main incoming supply, we will use this to calculate your consumption.

If there is no Pinergy meter installed, we will calculate your consumption using the readings collected by ESBN.

Approved adjustments will be applied in the next billing period.

DD collections will be processed shortly after the publication of the monthly invoice.

As ESBN mostly take readings at various points throughout any month, it may be necessary for us to estimate your readings in conjunction with the readings we receive from ESBN.

For bills where we use ESBN reading information, we include on your invoice the last date we have received a reading from ESBN.

Microgeneration credits are now included monthly on invoices for all Pinergy Smart Business customers that generate electricity. This improvement, from quarterly to monthly microgeneration credit, commenced with our March 2024 Invoices. Any outstanding credits in from prior to March 2024 will be applied to the May customer invoices.