News

€150 credit for domestic electricity users

Pinergy
13 February 2024

The Government of Ireland has announced a third scheme to credit every domestic electricity customers’ account with €450 during 2023 and into 2024, due to the inflated wholesale costs of electricity.

This credits will be applied to eligible domestic Pay As You Go (PAYG) and bill pay electricity Meter Point Reference Numbers (MPRNs) on supply with Pinergy.

The Credits will be applied as per the rules of the Scheme;

  • First payments have been made.
  • Second payments have been made.
  • Third payment will be made by 15th March 2024.

Customers do not need to take any action. Each credit will be €150 (incld VAT).

Pinergy is administering this scheme to our customers’ MPRNs who qualify on behalf of the Government of Ireland and Commission for Regulation of Utilities.

  • For some Pinergy Classic customers you may need to activate the Government credit when you next make a top-up payment of at least €10. It may take up to 3 top ups to claim the full €150 credit.
  • Customers on bill pay will see the credit on their invoices.

Further information on the Scheme is also available from ESB Networks and Commission for Regulation of Utilities.

Be wary of fraud

We’re aware of fake text messages in relation to upcoming Government Electricity Credits. Don’t click on any suspicious links regarding the Government Electricity Credits scheme.

Please note the following changes for payments this winter.

Submeter Scheme

If you have an account number with an electricity supplier, but there is not a unique MPRN for your account, you may have a sub-meter account. This may occur when an existing dwelling has been divided for the purposes of accommodating additional people (e.g. an apartment block), and an independent meter has been provided for this accommodation, with the sub-meter still connected to the main MRPN.

To support these households, there is a separate scheme, called the Submeter Support Scheme, being operated directly between electricity suppliers and the Government to provide these accounts with electricity credits. Domestic Customers with a sub-metered account should contact their electricity supplier directly if they have queries about receiving electricity credits.

Low Usage homes are excluded from the Scheme

A low usage electricity account is one which has not met the minimum consumption threshold of 150kWh in each period of three months in the four consecutive periods between 1 July 2022 and ending on 30 June 2023. If you are a vunerable customer and have a low usage home please contact us.

The Department of the Environment, Climate, and Communications and the CRU issued clarification in late January 2024 to state that the goal of the scheme was not to exclude households who are residing in their primary residence.

Where a customer confirms that the excluded MPRN is in fact their primary residence, their supplier may now issue the Credits to that customer.

Stay in touch

If you have had any issues in recieving your credits, please let us know by calling us on 0818 363 749 or email customerservices@pinergy.ie

What do I have to do to make sure I receive the payment?

The good news is that you do not need to do anything. It will be automatically applied to your domestic Electricity MPRN or submeter account.

For some Pinergy Classic customers you may need to activate the Government credit when you next make a top-up payment of at least €10. It may take up to 3 top ups to claim the full €150 credit.

If you share an MPRN with other homes, then the full credit value of €150 will be applied.

Who is eligible for this payment?

This scheme only applies to domestic electricity Meter Point Reference Numbers (MPRN). So, for example it does not apply to commercial premises or other non-residential properties.

It will be applied to both Bill-pay accounts such as Pinergy Lifestyle as well as Pay As You Go accounts such as Pinergy Smart and Classic.

Domestic MPRNs are typically referred to as DG1 and DG2 meters. The DG group that your meter is typically available for bill-pay accounts on your Invoice or for Pay as you go customers by calling us on 0818 363 749.

 

How will I know when I have received my credit?

If you have a Bill-pay account you will see a credit applied to your account called Government Electricity Credit.

If you have a Pay as You Go Account, we will add a top up payment to the value of €150 to your MPRN. You will be able to see your new balance on your Pinergy App or In Home Display.

For Pinergy Classic customers you may need to activate the Government credit when you next make a top-up payment of at least €10. It may take up to 3 top ups to claim the full €150 credit.

 

Do I have Pinergy Classic or Smart?

Pinergy Classic customers will have a Pin pad in their home to apply credit to their meter.

Pinergy Smart customers will have a In Home Display and Smart App in their home that gives them energy consumption data and the ability to make payments.

If I have connectivity issues with my Pinergy meter what should I do?

A small number of Pinergy customers can experience connectivity issues with their Meter. In these cases, we will email you with a specific code to allow you to top up your Meter manually.

What is my MPRN?

Your Meter Point Reference Number (MPRN) is the unique 11 digit number assigned to your electricity connection and Meter.

What is a submeter?

If you have an account number with an electricity supplier, but there is not a unique MPRN for your account, you may have a sub-meter account. This may occur when an existing dwelling has been divided for the purposes of accommodating additional people (e.g. an apartment block), and an independent meter has been provided for this accommodation, with the sub-meter still connected to the main MRPN.

What is a low usage customer?

A low usage electricity account is one which has not met the minimum consumption threshold of 150kWh in each period of three months in the four consecutive periods of three months occurring in the period beginning on 1 July 2022 and ending on 30 June 2023, as defined in the Act. If you have a microgeneration account, you will not be on the low usage list and will therefore receive the credit.

Where the holder of a low usage electricity account is or is eligible to be a registered vulnerable customer and/ or holds a hardship meter account, the customer will be provided with the credits

What happens, if I switch supplier?

If you switch supplier, it will be up to your electricity supplier on the 29th November for the first set of payments to make the payment to you.

Your supplier on 20th December 2023 for the second set of payments and your supplier on 28th February 2024 to credit you with the third payment even if you are no longer on their supply.

I have Pinergy Smart or Classic and the balance has gone above €1000?

The Maximum balance on a Pinergy Smart or Classic is €1000. If you input a vend code that would increase meter balance above €1000, it will reject.

An error code will appear, and you will need to wait until balance reduces by the respective amount before you can input any vend code successfully.

Please call us on 0818 363 749 and our team will assist you.