Vulnerable customers

Vulnerable customers

Portrait of thoughtful woman sitting on sofa with a laptop on her lap


At Pinergy, we provide supports to our vulnerable customers who have special requirements where continuity of energy supply is critically important. If you or a member of your household is a vulnerable customer, it is important to let us know and register.

What is a Vulnerable Customer?

  • If you are critically dependent on electrically powered equipment. This includes (but is not limited to) life protecting devices, assistive technologies to support independent living and medical equipment, or
  • If you are particularly vulnerable to disconnection during winter months for reasons of advanced age or physical, sensory, intellectual, or mental health.

A nominated representative can be appointed to manage your account if you require or opt for one. If you require additional assistance with your electricity supply e.g. braille bills, large print or talking bills, or have mobility difficulties please call our Customer Service team on 0818 363 749 or complete the Form below and post to us at


Suite 1

Beaver House,

Beech Hill Office Campus,

Clonskeagh, Dublin 4,

D04 Y8X5, Ireland.


The Special Services Form (PDF) is available on link below:

Special Services Form