Why do we have an energy crisis?

Energy costs have risen significantly since the middle of 2021. This has been caused by a range of local and international events in the energy sector.

Over the past few years, the Irish energy system has been exposed to:

  • Reduced supply of electricity caused by delays in maintenance of key generation plants during Covid-19 lockdowns.
  • This caused concerns & alerts over security of supply and potential loss of power during last autumn & winter which contributed to higher costs.
  • Gas markets reacted to Geo-Political factors in 2021 pushing prices upwards in the lead-up to the invasion of Ukraine.
  • Wholesale energy prices have remained higher and have been very volatile since then.

Stay on top of your energy consumption and costs

This winter stay on top of your energy consumption and costs by using your Pinergy App or if you are a commercial client make sure to login to your portal. See your energy use and you can easily make the changes needed to reduce both your consumption and costs. The cheapest unit of energy is the unit of energy that you don't use.
Download the Pinergy App
If you have Pinergy in your home, make sure you have downloaded and registered on the Pinergy App. It is the best way to stay in control of your energy spends over the winter months.  
  • Understand how you use energy in your home every 30 minutes
  • See your balance 24/7
  • Make payments simply and easily
  • Compare your home to others just like yours
Be Energy Smart
By understanding how you use your energy from our App. The next step is to think about some clever ideas to reduce your consumption across the home. Remember the cheapest unit of electricity is one you don't use.
  • Boil only what you need
  • Only wash with a full load
  • Check your bulbs are LED
  • Charge what you need
Understand the energy vampires!
Understand how best to use your appliances and which ones use the most energy.
  • Which appliances use the most energy
  • Understand how small changes can make a difference
Supports on Pay as You Go Plans
If you are on Pinergy Smart, Pinergy Classic or other pay as you go plans, don't forget there is Friendly Credit available from 5pm – 9am on week days or 5pm Friday – 9am Monday and certain Bank Holidays. Emergency Credit is also available.
  • Friendly Credit from 5pm to 9am on weekdays
  • Friendly Credit from 5pm on Friday to 9am on Monday
  • Emergency Credit
Government Supports for Homes
The Government has announced more credits totally €450 will be applied to Meters over the winter months.
  • €450 in credits will be applied over the winter
  • Range of Social Protection supports also available
Energy Engage Code
Energy suppliers have put this Code together to help customers who are concerned about paying their energy bills. The Code tells you how we will help and support you to manage your energy bills.
  • Commitment to help you as long as you engage with your supplier
  • Promise to explore all options
  • Information and guidance on how to reduce consumption and costs
Is this a Good Time?
At Pinergy we are supporting ESB Networks’ domestic Beat the Peak pilot – ‘Is This a Good Time?’ which empowers all electricity customers across Ireland to take control of their energy usage this winter by providing them with customised, relevant and timely information.
  • Peak demand is between 5pm and 7pm Monday to Friday
  • Pinergy has a range of Time of Use tariffs
  • Work from Home plan is 9am to 5pm
  • Family Time plan is 7pm to Midnight
Are you a vulnerable customer?
If you or a member of your household is a vulnerable customer, it is important to let us know and register.
  • What is a vulnerable customer?
  • What should I do?
Government Supports for Businesses
The Government has developed a range of supports to help businesses.
  • Supports for Energy Efficiency
  • Funding supports

Need more support?

If you need support with your Energy Costs please talk to us today and we will talk to you about additional supports and ideas to reduce your energy consumption & costs.

Independent supports are also available from the following organisations;

Sustainable Energy Authority of Ireland 

Money Advice and Budgeting Service (MABS)

Providing free, confidential, independent and non-judgmental support.

  • Website
  • Phone: 0818 072000 (Monday to Friday 9am – 8am)


Working on behalf of all older people

  • Phone: 0818 222 024 (7 days a week – 8am to 8pm)

Society of St Vincent de Paul

  • Website
  •  Phone
    • West (Galway, May, Roscommon): 091 563233
    • Mid-West (Limerick, Clare, Offaly, Tipperary): 061 317327
    • East (Wicklow, Kildare, Dublin): 01 855 0022
    • South East (Laois, Kilkenny, Carlow, Wexford, Waterford): 051 350725
    • South West (Cork, Kerry): 021 4270444
    • North West (Sligo, Leitrim, Donegal): 074 917 3933
    • North East & Midlands (Monaghan, Cavan, Longford, Westmeath, Meath, Louth): 041 9873331