Please ensure that you only purchase credit via the Pinergy Smart App or a Payzone Approved outlet.
The home screen of your Pinergy Smart App shows your balance at a glance. It is the quickest and simplest way to view to your balance daily.
To ensure you account is always in credit, download the Pinergy Smart App and set up the automatic top up to ensure that your credit does not run out. In the unlikely event that you run out of credit, including all Emergency and Friendly Credit you may lose power in your home.
- Emergency Credit alerts when Emergency Credit is low or zero, you must top-up your account and follow the alert message instructions.
- Supply restoration alert when the unit is plugged in: To reconnect press ‘0’ (zero) to turn the unit on. Then press ‘A’ to accept and ‘B’ to confirm.
- Supply restoration alert when the unit is on battery power: to reconnect your supply, follow the instructions on the ‘Restore Supply’ alert screens and acknowledge with the appropriate button presses.
Note: You must repay the payment amount due to put your account above zero before supply restoration is permitted.
The home screen of your Pinergy Smart App will change colour like traffic lights
- GREEN = Good to go
- AMBER = Running Low
- RED = Top up now
If you are unable to top up immediately and you are low on credit you can avail of €10 Emergency Credit. To activate Emergency Credit press 7 on the keypad of your Smart Meter ‘EC Offer’ will appear in the display, press A to accept.
Don’t forget if you top up whilst in Emergency Credit you need to fully repay the Emergency Credit that you have used and make sure you top up to bring you account into credit balance of at least €2.
If your Emergency Credit runs out between 5pm – 9am on week days or 5pm Friday – 9am Monday, our Friendly Credit will be applied. We’ve got fixed public holidays covered too. To give you even more peace of mind, we guarantee your supply will not be turned off on the following key holiday dates:
- New Years Day (1 Jan)
- St Patrick’s Day (Mar 17)
- Christmas Eve (Dec 24)
- Christmas Day (Dec 25)
- St Stephens Day (Dec 26)
- New Year’s Eve (Dec 31)
If you have used your Emergency Credit and Friendly Credit, the next time you buy electricity you must pay these balances off. As each needs a minimum of €2 to work, you’ll need to factor this in too.
If you’re planning on moving home, just call us on 0818 363 749 and we’ll handle any outstanding credit queries with you.
If you run out of Emergency Credit and Friendly Credit you will need to make a top up payment to your account as soon as possible.
To restore power after making a payment, go to the Smart Meter close to your Fuse Board and press ‘0’ (zero), then press ‘A’ to confirm and finally press ‘B’ to connect.
If you have lost power due to an outage in your area or due to adverse weather conditions please contact ESB Networks on 1800 372 999
Traditional Energy Suppliers only provide you a Bill every month or two. It is very hard to understand your typical consumption and costs.
With Pinergy we are able to give you insights into how you are using energy in your home every 30 minutes, which means you can reduce your consumption and cost whilst taking control through our App.
If you would like to learn more about how we could help you to reduce your consumption and costs please visit our Is Pinergy More Expensive page