Covid 19 update

We at Pinergy want to make sure that your energy supply does not cause you any undue concern over this time.
Pinergy
12 March 2020

UPDATED INFORMATION

BUSINESS AS USUAL – COVID 19 UPDATE

The current COVID 19 crisis is likely to temporarily change the way we live our daily lives in the coming weeks. We all have an important role to play in managing this crisis and we at Pinergy want to make sure that your energy supply does not cause you any undue concern over this time.

We have responsibilities to our customers and colleagues. Our teams are fully operational and ready to meet the challenges ahead. It is very much business as usual at Pinergy, we are following our business continuity plans, supported by guidance from the HSE and the Government.

Business Customers

For many businesses it will be “business as usual”, perhaps delivering their products and services in new and innovative ways. Indeed, you may be reducing your business energy consumption with staff working from home or it might be a good time to consider better managing your business energy.

However, we understand that this will be a challenging time for businesses across Ireland, particularly in certain sectors or supply chains. If you need to discuss your current business energy plan with us, please do not hesitate to call our Business Support team on 0818 363 749, press 1.

Residential Customers

If you’re going to be around the house more, you will probably be using more energy. Make sure to check your Pinergy In Home Display or Mobile App to see how much you are using and when you are using it. Save energy by turning off lights, switching off standby modes and only boil water that you need. It’s just common sense and there is no point in wasting.

For extra reassurance, you can easily make payments for your energy needs on our App, so that you don’t need to visit a shop for a single “top up” transaction. Many of our customers prefer this way as it is simple and easy. To complete the set-up of the App, all you need is your Pinergy Card or Account Number with a Payment Card.

You can top-up instantly, set up an automatic top up or set up a scheduled top up. This way you can make sure your energy payments are topped up and you don’t need to worry about them.

If you don’t have your Pinergy account number, please call us on 0818 363 749.

For more details on the App – click here.

Stay in touch

Our teams are full operational and ready for your call. We have tested our systems and procedures over the last few weeks and our business is open and ready to support you

We are available to answer any queries:

Phone: 0818 363 749 (0818 ENERGY)

Email: customerservices@pinergy.ie or businesssupport@pinergy.ie

Facebook page.

We believe Ireland is a unique place that shows community and compassion at times like this. Let’s work together to beat this. Stay safe and well.

Best wishes,

Enda Gunnell

CEO – Pinergy.