At Pinergy, we want to ensure our customers receive the best care when it comes to our services. We recognise that some customers will have special requirements and as such want to provide you with the best service for your needs. Please read the below descriptions and download our form in order to register if these are applicable to you.

Priority Services

When it comes to electricity supply, Pinergy recognise that some customers have special requirements. If you or a member of your family are critically dependant on the continuity of electricity for medical equipment (e.g. ventilator, dialysis, oxygen concentrator) or any other life protecting devices, or assistive technologies to support independent living please call us on 1850 94 50 23.

Special Services

Some customers may be particularly vulnerable to disconnection during winter months for reasons of advanced age or physical, sensory, intellectual or mental health.

ESB Networks have created a Special Services Register for Vulnerable Customers. If you require additional assistance with your electricity supply e.g. braille bills, large print or talking bill, or have mobility difficulties please call our Customer Service team on 1850 94 50 23.

How do I register?

To register, please fill out the Vulnerable Customer Registration form in your Pinergy Welcome Pack or you can download the Vulnerable Customer Registration Form and return to us at the address below;

Suite 1,
Beaver House,
Beech Hill Office Campus,
Dublin 4,
D04 Y8X5

For more information call us on 1850 94 50 23


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